Dearlusso: Your Satisfaction is Our Priority

At Dearlusso, we’re committed to providing you with a worry-free shopping experience and the highest quality products. That’s why we offer a hassle-free return and exchange policy within 30 days of delivery for the following:

• Items with incorrect specifications (e.g., wrong size, color)
• Defective items
• Missing items
• Damaged items during shipment

If you have any concerns about your product, order, or overall experience, please don’t hesitate to contact us.

For defective or damaged items:

We sincerely apologize for any inconvenience. To initiate a return, please contact Dearlusso Customer Service within 30 days of delivery via:

• Email: support@dearlusso.com
• Hotline: (209) 396-7590

Easy Return Process:

1. Contact Us: Provide your order number, photos or videos of the item(s), and the reason for return.
2. Free Return Label: Our customer service team will provide you with a free return label.
3. Return Your Item: Print the label, attach it to your securely packaged item(s), and drop it off at a local carrier store.

Please Note:

• Returned items must be new, unopened, and in original packaging with all tags attached.
• Include your order information with the return shipment.

Refunds and Exchanges:

Within 48 hours of ordering:

1. Contact Us: Let us know your order number and reason for requesting a refund or exchange via email or hotline.
2. We’ll Help: Our team will assist you with processing your request.

Please Note:

• Production time for some items (shoes and customized bags) may take longer. Allow 2-5 business days for production and 7-10 business days for shipping.
• To ensure a smooth refund or exchange, please contact us within 48 hours of placing your order.

After Receiving Your Order:

If you have any concerns after receiving your order, simply contact us via email or hotline with your order number, photos/videos of the item(s), and the reason for return. Our customer service team will be happy to assist you.

We value your satisfaction and appreciate your business!